> ## Documentation Index
> Fetch the complete documentation index at: https://docs.symplr.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

Contact Symplr support for assistance with application issues, configuration problems, integrations, or account-related concerns.

## When to Contact Support

Please contact support if you encounter any of the following:

* Errors or unexpected behavior within the application
* Features not functioning as expected
* Issues related to Figma import or Blueprint View
* Challenges with configuration, workflows, or integrations
* Account or access-related concerns

## Report Issues Directly from the Application

Symplr provides a built-in mechanism to report issues efficiently at the point of occurrence.

* When an error message appears, a **“Contact Support”** button is displayed
* Click the **“Contact Support”** button to submit the issue

The following example shows how the **“Contact Support”** option appears within an error message:

<Frame>
  <img src="https://mintcdn.com/symplr-0fada8ba/_ceQ-cOPgqQBl6YU/images/image-43.png?fit=max&auto=format&n=_ceQ-cOPgqQBl6YU&q=85&s=093cedf61dd8795097f3d162e4bbfc92" alt="Image" width="360" height="761" data-path="images/image-43.png" />
</Frame>

In this example, the error message includes a **“Contact Support”** button to submit the issue directly within the application.

Upon submission, Symplr automatically captures and sends relevant technical details to the support team, including:

* **Application ID**
* **Error code**
* **Error information**
* **Customer details**

These details are automatically sent to the support team, enabling faster analysis and resolution.

## Before You Contact Support

Before contacting support, review available product documentation, FAQs, and product updates for known issues and guidance.

## How to Contact Support

### In-App Support

Access support directly from within the application:

1. Click the **Help** button
2. Initiate a chat with the support team
3. Provide details of your issue, including screenshots, steps, or error messages

### Email Support

For more detailed queries or when attachments are required, contact support via email:

[**support@101digital.io**](mailto:support@101digital.io)

## Provide Additional Details

When contacting support, include the following where applicable:

* Project or application name
* Description of the issue
* Steps to reproduce the issue
* Screenshots or recordings

💡 When using the **Contact Support** button, most technical details are captured automatically.

## Response Time

Support requests are typically reviewed within 24–48 hours. Critical issues such as application crashes, build failures, or blocking issues may receive priority responses.

<Note>
  For critical issues, use in-app support for faster assistance.
</Note>