# Contact Support Source: https://docs.symplr.io/Contact-Support Contact Symplr support for assistance with application issues, configuration problems, integrations, or account-related concerns. ## When to Contact Support Please contact support if you encounter any of the following: * Errors or unexpected behavior within the application * Features not functioning as expected * Issues related to Figma import or Blueprint View * Challenges with configuration, workflows, or integrations * Account or access-related concerns ## Report Issues Directly from the Application Symplr provides a built-in mechanism to report issues efficiently at the point of occurrence. * When an error message appears, a **“Contact Support”** button is displayed * Click the **“Contact Support”** button to submit the issue The following example shows how the **“Contact Support”** option appears within an error message: Image In this example, the error message includes a **“Contact Support”** button to submit the issue directly within the application. Upon submission, Symplr automatically captures and sends relevant technical details to the support team, including: * **Application ID** * **Error code** * **Error information** * **Customer details** These details are automatically sent to the support team, enabling faster analysis and resolution. ## Before You Contact Support Before contacting support, review available product documentation, FAQs, and product updates for known issues and guidance. ## How to Contact Support ### In-App Support Access support directly from within the application: 1. Click the **Help** button 2. Initiate a chat with the support team 3. Provide details of your issue, including screenshots, steps, or error messages ### Email Support For more detailed queries or when attachments are required, contact support via email: [**support@101digital.io**](mailto:support@101digital.io) ## Provide Additional Details When contacting support, include the following where applicable: * Project or application name * Description of the issue * Steps to reproduce the issue * Screenshots or recordings 💡 When using the **Contact Support** button, most technical details are captured automatically. ## Response Time Support requests are typically reviewed within 24–48 hours. Critical issues such as application crashes, build failures, or blocking issues may receive priority responses. For critical issues, use in-app support for faster assistance. # Blueprint View Source: https://docs.symplr.io/blueprint-view Blueprint View provides a visual representation of the application structure, screen relationships, navigation flows, and connected application logic generated within Symplr. After creating an application using a Figma design, AI prompt, or template, Symplr automatically generates a blueprint that visually maps the application flow from the starting screen through connected screens, actions, and navigation paths. Blueprint View acts as the central workspace for reviewing, extending, organizing, and managing the generated application structure. ## Before You Begin Before working in Blueprint View, ensure: * An application project has been created successfully * The application structure has been generated * You have access to the project workspace * Screens and navigation flows are available within the blueprint ## Open Blueprint View After generating or opening a project, Symplr loads the application directly in **Blueprint View**. 1 Full Blueprint View The Blueprint workspace displays the application flow using connected screens and navigation paths. ## Understand Screens and Navigation Flows Each rectangle within the blueprint represents an individual application screen. Connections between screens represent navigation actions and user flow within the application. Navigation connectors may also display interaction names such as `onPress`, helping identify the action that triggers the navigation flow. 2 Screen Navigation Flow Navigation paths display how users move between connected screens based on configured interactions. The blueprint structure helps visualize: * Application navigation flow * Connected screens * User interaction paths * Screen relationships * Application structure from start to end ## Preview and Edit Screens Each screen within Blueprint View can be previewed and edited individually. To open a screen preview, click the **Preview** icon available on the screen card. 3 Preview Screen Option Symplr opens the selected screen within the screen editor workspace. 4 Previewing Screen From the screen editor, you can continue configuring layouts, widgets, screen properties, navigation, and screen content. ## Add Connections and Extend the Application Blueprint View allows screens and application logic to be extended directly from existing screens. To add a new connection, click the **Add (+)** button available on the screen card. 5 Add Option Symplr displays the **Add to Storyboard** dialog. 6 Add To Story Board Popup The storyboard options allow additional application elements to be connected directly to the selected screen. Available connection types include: * Screen * Decision * User Journey * Workflow ### Add Screens Use the **Screen** option to connect existing screens or create new application screens. 7 Add Screen Option Additional screens extend the navigation structure and application flow. ### Add Decisions Use the **Decision** option to create branching logic and conditional navigation paths within the application flow. 8 Add Decision Option Decisions help define multiple flow outcomes based on user actions, validations, or application conditions. ### Add User Journeys Use the **User Journey** option to connect reusable user flows and interaction sequences to the application. 9 Add User Journey User Journeys help organize larger application flows and reusable interaction patterns. ### Add Workflows Use the **Workflow** option to connect reusable workflows and backend-related processes to the application. 10 Add New Workflow Workflows can be used to connect API operations, reusable business logic, external integrations, and backend processing steps. The workflow catalogue allows available workflows to be searched and connected directly to the application flow. ## Manage Screens Additional screen management options are available from the three-dot menu on each screen card. 11 Three Dots Clicking the menu displays available screen management actions. 12 Three Dot Menu Available actions include: * Rename * Duplicate * Delete These options help organize and maintain the application structure within Blueprint View. ## Access Workspace Features Blueprint View also provides access to additional workspace capabilities from the top-right corner of the workspace. 13 Top Right Workspace Actions Available workspace actions include: * Download Application Definition * Developer Tools * Build & Run * Share Projects These capabilities support application generation, testing, collaboration, configuration, and export workflows. ## Navigate the Blueprint Workspace Blueprint View includes workspace navigation and canvas controls to help manage large application structures. 14 Workspace Controls Available workspace controls include: * Zoom In * Zoom Out * Center Workspace * Lock or Unlock Canvas Movement These controls help improve navigation and organization while working with larger application flows. ## Next Steps After reviewing and organizing the application structure in Blueprint View, continue by editing screens, configuring workflows, customizing themes, generating application previews, downloading code packages, configuring integrations, or sharing projects for collaboration. # Build & Run Applications Source: https://docs.symplr.io/build-and-run-applications Symplr allows applications to be built and previewed directly within the platform before downloading or deploying the generated application package. The Build & Run capability helps validate application screens, navigation flows, layouts, forms, interactions, and overall application behavior during preview. ## Before You Begin Before building the application, ensure the project contains configured screens, workflows, and navigation within Blueprint View. ## Access the Build & Run Menu Open your project in the **Blueprint View** and access the **Build & Run** dropdown from the top right corner of the workspace. 1 Blueprint View Before Build The **Build & Run** option provides access to application preview and validation functions. 2 Build & Run Option ## Start a New Application Build From the **Build & Run** menu, select **Build** under **Build & Run New App** to generate an interactive application preview. 3 Build & Run button Symplr begins generating the application preview using the current application structure and configuration. Build duration may vary based on application size and complexity. ## Preview the Running Application Once the build completes successfully, the application preview opens directly within the browser. 6 Successful application preview running in browser Use the running application preview to validate layouts, navigation flows, forms, workflows, and overall application behavior. 7 Validation example ## Load a Previously Generated Build If a previous application build exists, Symplr allows the latest generated preview to be loaded directly without rebuilding the application. From the **Build & Run** menu, click the **Load** button under **Load Latest App**. 5 Load Latest App This opens the most recently generated application preview for continued validation and testing. ## Handle Build Failures In some situations, unsupported configurations, widgets, workflows, or application states may prevent the application preview from building successfully. When a build issue occurs, Symplr displays the build status together with the related error information. 8 Build failed message The error details help identify issues that may require additional troubleshooting or application updates. ### Rebuild the Application After correcting the identified issue, click the **Build Again** button to restart the application build process. 9 Build Again Button Symplr generates a new application preview using the updated application configuration. ### Contact Support If the issue persists after rebuilding the application, use the **Contact Support** option available within the build failure screen. 10 Contact Support Button Use this option if additional troubleshooting assistance is required. ## Next Steps After validating the application preview, continue by downloading the generated code, running the application locally, configuring authentication, database integrations, deployment settings, extending workflows, and preparing the application for external deployment. # Create Application from a Figma Design Source: https://docs.symplr.io/caffd Transform Figma designs into structured applications directly within Symplr using a shareable Figma file URL. Symplr analyzes screens, layouts, components, and navigation from your design to generate a Blueprint View application structure that can be reviewed, customized, validated, and extended within the platform. ## Why It Matters * Transform designs into working applications efficiently * Validate application flows early in the development process * Maintain design accuracy and consistency across screens * Test functionality and user flows within the platform or on a real device * Support a smoother transition from design to deployment ## Overview By importing a Figma file URL, Symplr generates screens, layouts, components, and navigation from your design, allowing you to move from design to Blueprint View without manually rebuilding screens. Watch the short video below to see how Symplr transforms a Figma design into a working application.