Contact Support

Documentation Index

Fetch the complete documentation index at: https://docs.symplr.io/llms.txt

Use this file to discover all available pages before exploring further.

Contact Symplr support for assistance with application issues, configuration problems, integrations, or account-related concerns.

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When to Contact Support

Please contact support if you encounter any of the following:

• Errors or unexpected behavior within the application
• Features not functioning as expected
• Issues related to Figma import or Blueprint View
• Challenges with configuration, workflows, or integrations
• Account or access-related concerns

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Report Issues Directly from the Application

Symplr provides a built-in mechanism to report issues efficiently at the point of occurrence.

• When an error message appears, a “Contact Support” button is displayed
• Click the “Contact Support” button to submit the issue

The following example shows how the “Contact Support” option appears within an error message: In this example, the error message includes a “Contact Support” button to submit the issue directly within the application. Upon submission, Symplr automatically captures and sends relevant technical details to the support team, including:

• Application ID
• Error code
• Error information
• Customer details

These details are automatically sent to the support team, enabling faster analysis and resolution.

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Before You Contact Support

Before contacting support, review available product documentation, FAQs, and product updates for known issues and guidance.

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How to Contact Support

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In-App Support

Access support directly from within the application:

1. Click the Help button
2. Initiate a chat with the support team
3. Provide details of your issue, including screenshots, steps, or error messages

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Email Support

For more detailed queries or when attachments are required, contact support via email: support@101digital.io

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Provide Additional Details

When contacting support, include the following where applicable:

• Project or application name
• Description of the issue
• Steps to reproduce the issue
• Screenshots or recordings

💡 When using the Contact Support button, most technical details are captured automatically.

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Response Time

Support requests are typically reviewed within 24–48 hours. Critical issues such as application crashes, build failures, or blocking issues may receive priority responses.